This listing was posted on Tip Top Job.
Customer Service Coordinator
Location:
Warwick, Warks
Description:
Customer Service Coordinator 6:month FTC Location: Warwick Hybrid Working Model 37.5 hours per week with flexible start and finish times (Part time hours would also be considered) An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen. Join us for an exhilarating 6:month journey where you will be the operational customer liaison for customers issues related to Orders, Shipments, Product Availability and Logistics. Our client is a global organisation and world leading provider of innovative technologies to the automotive sector operating in over 24 countries. Customer Service Coordinator Duties: * To provide customers with regular updates and information related to order status, product availability, shipments, returns and support to maximize sales; liaise with supply chain and logistics to provide recovery plans when parts are delayed.* Ensure accurate order load, verify orders are received and processed as expected, and that all orders adhere to Legal requirements* Support in identifying pricing / credit issues and follow up for resolution* Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements* Co:ordinate the processing of reverse logistic requests.* Working in line with DOA and all written processes* Manage and report customer complaints, and ensure timely feedback and resolution* Issue finance documents (credits, debits) in line with relevant processes and legal requirements. Process software licences.* Work with finance on cash flow, credit limits, balance discrepancies and other matters where requested.* Manage customer order book reports. Creation and supply.* Issue invoices in excel to customers when requested.* Attend relevant meetings where required.* Act as the company gatekeeper.* Contribute to bottom line sales by increasing customer satisfaction. The Ideal Customer Service Coordinator: * Be able to demonstrate excellent communication skills* Have analytical skills* IT literate with Microsoft office knowledge* Be a team player with strong interpersonal skills with the ability to lead and collaborate with other functions and ensure strong working relationships are built across the business.* Strong drive for results and driven by achieving/exceeding predetermined company targets* Highly numerate and computer literate : knowledge of SAP/Salesforce and Excel is desirable* Exceptional judgement : knowing when to escalate and when to deal with an issue directly* Experience of the Automotive Industry, preferably within Aftermarket business processes is desirable If the sounds of the above Customer Service Coordinator role and the potential of working for a global company excites you this could be the role for you To show your interest in the Customer Service Coordinator role please Apply Now with a copy of your CV. Should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Posted:
April 18 on Tip Top Job
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