This listing was posted on Internwise UK.
Marketing & Partnership Executive
Location:
Oxford, Oxon
Description:
The role of a Marketing & Partnerships Executive is to act as the bridge between our brand and the community we are aiming to create (i.e. a loyal audience or group of core consumers connected by a similar interest). As well as this you will be involved in many other aspects of our busienss from marketing support through to organizing brand partnerships for our subscription box. You should be the brand’s ambassador, engaging with potential customers and building relationships with existing ones. As our Marketing & Partnerships Executive your role will focus on four key areas: Community Management • Manage the day-to-day customer service enquiries from our customers and subscribers. Whether it be an enquiry via email, phone, or our website ‘Live Chat’ function, offering excellent support and communication is vital to building & retaining our community. • Manage any customer issues around deliveries, missing items etc alongside the Ops Team. • Daily tasks to include printing all TCSoc orders and creating any required gift notes. • Monthly tasks to include collating, checking, and printing all subscription orders; creating and printing monthly subscriber note and ensuring any additional print materials/extras are included in each box. • Research and organise additional subscriber benefits, e.g. Discounted tastings & distillery tours, retail discounts with brand partners and other exclusive offers. • Arrange social media & website cocktail content, from brand partners, for our various subscriber channels, e.g. Cocktail demonstrations for Instagram from brand ambassadors. • Gather feedback from customers/subscribers, including any potential areas of improvement to our products/subscription. Brand Partnership Management • Work with Directors & Head of Operations to research and plan our subscription box brand partnerships, ensuring the box contents are agreed three months in advance of the dispatch date. • Manage all brand partner relations to ensure we deliver marketing value to every brand. • Organise the delivery into our HQ of all free stock items (liquid, snack & free gift) in plenty of time for subscription boxes to be fulfilled each month. • Gather required magazine advert artwork from brand partners before each month’s print deadline. • Gather required social media images (incl. URL) from brand partners and schedule. • Further develop brand partnership opportunities around sampling via our subscription boxes, including incentivising subscribers to offer feedback on new brands etc. Retail • Manage all retail orders, log on Salesforce and communicate the orders to the Ops Team. • Ad hoc retail projects. Operations • Assist the operations team in readying and fulfilling our monthly subscriptions and day to day orders. Preferred Experience · Time management skills, ability to manage multiple timelines, deadlines, actions in a collaborative extremely fast-paced environment. · Excellent customer management skills, confident in building relationships. · Excellent problem-solving skills, able to come up with solutions and overcome obstacles. · Strong collaboration skills. · Strong communication (written and verbal) and influencing skills, particularly when influencing customers. · Self-motivation, initiative, and high energy. · Has high personal standards and promotes them in others. · Clear and confident decision-making. · Flexible, versatile and copes well under pressure. · Open, honest, and direct - is comfortable in giving and receiving constructive feedback. · Passionate about achieving business success and driving community improvement. · An excellent ability to build relationships with your colleagues, suppliers, customers, and brand partners. · Strong knowledge of the Microsoft Office Suite, particularly Excel. Salary £22-25K PA (dependant on experience)
Company:
The Cocktail Society
Posted:
June 24 on Internwise UK
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