This listing was posted on Manatal ATS.
Customer Service Adviser
Location:
Winsford, Cheshire
Description:
Customer Service Advocate , Winsford , £30k Benefits: Competitive Salary + Bonus Opportunity to work with a leading company in the industry Professional development and training opportunities The Role: My client is a leading provider in the temporary traffic industry and is seeking a dedicated and organised Hire Desk Administrator to join their team in Winsford. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment. Key Responsibilities: Customer Service: Serve as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services. Sales Support: Assist the sales team with quotes, availability checks, and follow-up on potential leads. Order Management: Efficiently handle the end-to-end process of hire desk operations, including processing hire orders, returns, and exchanges. Administrative Support: Maintain accurate records of all transactions, customer interactions, and inventory levels. Prepare necessary documentation and reports as required. Coordination: Liaise with the logistics and operations teams to ensure timely delivery and collection of equipment. Coordinate with other departments to ensure seamless service delivery. Problem Resolution: Address and resolve any customer issues or complaints promptly and professionally, ensuring customer satisfaction. Qualifications: Experience: Previous experience in a hire desk, customer service, or administrative role, preferably within the traffic management or construction industry. Skills: Strong organisational skills with the ability to multitask and prioritise effectively. Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook). Attributes: Proactive and customer-focused approach. Great attention to detail. Ability to work independently and as part of a team. Knowledge: Understanding the temporary traffic industry is advantageous. You must have the right to work in the UK to be considered for this role.
Company:
HB People Recruitment & HR Specialists
Posted:
July 10 on Manatal ATS
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