This listing was posted on Tip Top Job.
ServiceNow Developer
Description:
Company Overview Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world's rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it's our people that drive success for our clients. To understand more including day:to:day life at Clarksons, visit us at clarksons Role Summary We have a fantastic opportunity for a ServiceNow Developer/ Architect to join our team based out of our London office. This is a great opportunity to join an organisation of significant scale that is on a digital transformation journey, in what is an important role for the organisation as we build and manage services which are critical to Clarksons success. The ideal candidate will have solid experience in a ServiceNow Architect or Development role and will be self:motivated, with a proven track record of working with ITSM technologies. In addition, you'll be organised and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast:paced environment. We're looking for someone who is passionate about delivering the highest standard of IT support, with a genuine interest in technology and its application and use in the business, as well as customer oriented with a desire to learn and develop a career in technical service delivery. With a focus on ServiceNow road mapping, we use the extensive ServiceNow suite to help our customers/users recognise and make real their business challenges. As a ServiceNow Developer the customer/user experience is essential; you will work with the product owner at a strategic level providing clear insights into how ServiceNow is central to their solutions. You will not shy away from asking tough questions and will always be looking on how we can improve IT and business processes by utilising the ServiceNow platform and integrating with the enterprise. Creating a ServiceNow first mentality. What you'll be doing - Manage the continual service improvement backlog, with a fortnightly measure on progress and deliverable elements. - Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring. - Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the Service Now system, including creating workflows, UI, client scripts, business rules and asset discovery. - Create and deliver technical roadmaps with the Product Owner. - Ensure there is a constant delivery of prioritised and set work for both requests from all areas of the business. - Ensure there is an automated and improving approach to allow for frictionless service requests from customer requirements including requests, request items and tasks using workflows :to manage data flows from the customer to the support teams providing the service. - Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow. - Ensure active integrations with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues. - Responsibility for the management, integration to and content of the Clarksons CMDB utilising ServiceNow discovery and ACC:V. - Knowledge management, utilisation, and measurement. - Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible
Posted:
July 11 on Tip Top Job
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