Anderson Wright Consulting Ltd
This listing was posted on Careers4a.
Customer Service Advisor
Description:
PART-TIME OUTBOUND CUSTOMER SERVICE ADVISOR – TALKE - £23795.00 pro rataDue to continued success, we are working with a fantastic company who require fantastic Part-Time Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE OVERVIEWYou will be the person to make the necessary arrangements to solve all customer queries. Although this is mainly outbound calls this NOT a sales role. You will speak extensively to engineers to organise maintenance and repairs at customer properties and also negotiate on pricing.Working on a part-time basis you will work 20 hours per week and hours/days worked will be discussed and agreed. However, you must be available to work 2 Saturdays per month 9am-5pm.CUSTOMER SERVICE DUTIESDealing with high volume outbound callsResolving customer issues in a timely mannerDevelop relationships with external contractorsNegotiate on charge ratesEnsure repairs are booked and confirmed in a timely mannerManage resolutionsDealing with a variety of questions and queriesDealing with complaintsMaintaining accurate customer records using the inhouse systemCUSTOMER SERVICE REQUIREMENTSExcellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transportPACKAGE AND BENEFITSWorking 24 hours per week, hours and days to be discussed and agreed – Office is opened Monday to Friday between 8am-7pm and 2 Saturdays per month will be required between 9am-5pm20 days holiday plus Bank HolidaysOnsite Parking£23795.00 pro rataFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awardsFollow us on twitter #awconsultingltdIn respect to the above roles, Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £23795.00
Company:
Anderson Wright Consulting
Posted:
August 12 on Careers4a
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