This listing was posted on Manatal ATS.
IT SUPPORT ENGINEER (1st / 2nd LINE SUPPORT) BRISTOL / HYBRID
Location:
Bristol, Bristol
Description:
An IT Support Engineer (First Line / Second Line) is needed to join a super friendly professional Managed Services Provider based in Bristol. Joining a team of 17 expect to become an integral part of an ambitious company who always deliver the highest levels of customer service.For over a decade this trusted IT support partner has been providing complete IT support services, delivering expert technical guidance and extraordinary customer service to an array of clients. As a Microsoft Solutions Partner in Modern Work they have a strong alignment to Microsoft solutions, particularly Microsoft 365 and Windows Server Hyper-V networks. With low staff attrition they now have a unique opportunity for an experienced 1st and 2nd Line Support Engineer to join their IT loving team. As a note... The role offers flexible working where you can work 3 days in the office (Bristol) and 2 days from home. Working at the forefront of the company the IT Support Engineer / 1st Line / 2nd Line Support Technician will combine customer service and IT skills to provide first rate support. Whether you are responding quickly and efficiently to incoming calls; providing guidance to customers; recording call details and investigations accurately, and efficiently; assisting with triaging of incidents or ensuring customers are kept up to date with the progress, you will play an essential role providing friendly, informed, and efficient customer service and support via the phone, email and remote support. To qualify... You should be a customer focused IT Support Engineer / 1st Line / 2nd Line Support Engineer / Technical Support Executive / Support Analyst / Technical Support Assistant / 2nd line Support Engineer / 2nd Line IT Support Advisor or similar who can demonstrate: A minimum of 2 years experience gained within an MSP (Managed Service Provider); Experience with Microsoft Windows 11 (Required) & some Mac OSX experience desirable. Expert customer support experience, you should be comfortable delivering IT support to external customers; An excellent phone manner; A fast typing speed with excellent spelling and grammar; The ability to translate IT to English; The drive to deliver a Human customer experience; A hard-working individual who loves being part of a team and learning new skills; A desire to continually improve; Any certifications such as Microsoft MTA or MCP, COMPTIA A+. N+ or S+, IT-related undergraduate degree would be a bonus. This is an exceptional opportunity for a IT Professional seeking to progress their career whilst working with cutting-edge technology in a progressive and friendly company that will reward you with flexible work-from-home policies (typically 3 in days in the office, 2 days from home), 2 weeks sick pay, pension plan, health cash plan, life insurance, cyclescheme, techscheme, drinks fridge & more! Below are the technologies supported (the tech stack), you are not expected to have experience in all of them, training will be provided on those that you dont: Client Operating Systems: Microsoft Windows 11 (Required) & some Mac OSX experience desirable Server Operating Systems: Windows Server 2012 R2, 2016, 2019 Standard Virtualisation: Hyper-V Software: Microsoft Office 365 (including Intune, Exchange online and Azure AD), Microsoft SQL Server, Altaro Hyper-V Backup, Sage Accounts, Exclaimer Networking & Hardware: DHCP, DNS, Draytek, Netgear Domains: Domain names, SSLs, DNS + nameservers Connectivity + VOIP: Microsoft Teams Calling, hosted VOIP, FTTC + Ethernet connectivity Support
Company:
Spot.
Posted:
August 21 on Manatal ATS
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