This listing was posted on The Resumator.
Renewals Specialist
Location:
Luton, Beds
Description:
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! This role sees the provision of pricing, building of quotes, management of attach rates, renewal obligations and service requests. You will be an integral part of maintaining customer support contracts from quote to order, requiring you to work closely with your own team, other teams, customers, distributors, and Cisco. TASKS AND RESPONSIBILITIES Maintain accurate data on renewals and contracts Understand each individual order so data is stored correctly in customer database. Ensure all third-party contracts are aligned with the correct SLA’s and dates as per customer’s order. Maintain customer site and equipment records against SLA’s. Respond to support queries from other areas of the business and the Customers. Navigate and understand the Cisco web tools and product codes. Raise Cisco TAC cases for any queries and follow through until resolution. Provide weekly reports to the business to show targets reached with the partners. Prioritizing work on queues to complete tasks as per SLA. Understanding our license process and ensuring license information is managed and maintained for customers and Thrive. Point of contact for licensing queries Maintain accurate data on renewals and contracts Maintain Customer site and equipment records against SLA’s Respond to support queries from other areas of the business and or Customers Navigate and understand the Cisco web tools and product code. Purchase Cisco contracts when required SKILLS REQUIRED Ability to communicate with staff and customers at all levels through means including phone and teams. Excellent numeracy and written skills Attention to detail Ability to use own initiative and present a ‘willingness’ to help attitude Professional and credible Efficient and well organized Team player Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint Equal Opportunities It is the aim of the Company to ensure that no job applicant or employee receives less favorable treatment irrespective of sex, race, marital status, disability, creed, age, nationality, ethnic or nationality, ethnic or national origins, social background or sexual orientation and/or HIV status is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the Company has an Equal Opportunities Policy and it is for every employee to contribute to its success. Powered by JazzHR
Company:
Thrive
Posted:
September 3 on The Resumator
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