Dave Wall
This listing was posted on Broadbean.
Service Depot Manager
Location:
Croydon, Gt Lon
Description:
Marshall Fleet Solutions (MFS) are currently seeking a depot manager to manage their Croydon service depot.SCOPE OF RESPONSIBILITY: * To manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met * To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved * To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets * Manage Both Direct and Indirect staff and ensure performance is monitored * Manage the budgeted site hours and ensure invoicing is carried out on a daily basis and kept upto datePURPOSE OF THE POSITION & ESSENTIAL JOB FUNCTIONS * To manage all Workshop P&L / KPI's, Direct and Indirect Costs, Productivity & Compliance objectives * Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM * To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation * Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration * To undertake departmental/resource planning and delivery against these plans * To provide the required operational information and to ensure that departmental systems/reports are maintained * To deal with any disciplinary/grievance matters in line with Company procedures * To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations * To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions * To build rapport, develop trust and respect from both internal and external customers * To provide daily/weekly operational reports and status updates and review as required * To ensure the timely investigation and resolution of operational and Health and Safety issues * To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process * To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning * To undertake such duties as may be reasonably required for the effective operation of the function * To contribute towards the continuous improvement of processes/methods and operating practices within the department * Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.BASIC QUALIFICATIONSEducation: * A formal qualification in the repair and servicing of road vehiclesExperience: * Minimum of 5 years in depth experience of operational procedures and standards. * Experience of Process Review & Implementation. * Experience of people management and leadership within a professional business environment * Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness." * Working knowledge of Disciplinary and Grievance procedures * Has practical understanding of using information technology and systems * Experience of the management of Health and Safety * Experience of managing Key Performance Indicators and finances * Experience of establishing and building positive and effective customer relationships.Knowledge and Skills: * Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business. * Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken. * Is an effective time planner with the ability to balance workloads and work to set deadlines. * Can demonstrate commercial awareness and understands the contractual operating environment. * Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook * Is able to communicate effectively, both verbally and in writing. * Can demonstrate sound planning and control skills in order to achieve KPI's as well as developing the operation to achieve * Is able to appropriately report at operational status review meetingsADDITIONAL LOCAL NEEDS * To support local operations as and when required
Company:
Marshall Group
Posted:
September 5 on Broadbean
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Broadbean
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.