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Customer Service Centre Advisor
Location:
Newcastle upon Tyne, Tyne & Wear
Description:
Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 28^th October 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00) Full Time – 37.5 hours per week. Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation. Starting salary £23,464 pa pro rata, plus Brilliant Benefits including Health Cash Plan! Home, a place where you belong. Are you passionate about delivering exceptional service and solving problems for people? Join our Customer Service Centre team at Home Group as a Customer Service Centre Advisor! In this role, you'll be the friendly, first point of contact for our customers, handling a range of queries from maintenance issues to rent and general inquiries. You'll work across voice and digital channels, ensuring every customer gets a consistent, brilliant service. If you’re ready to make a real difference and help our customers navigate their experiences smoothly, this could be your next big opportunity. Typical day as a Customer Service Centre Advisor * Handling a diverse range of customer queries via voice and digital channels, diagnosing issues, and providing effective solutions in line with Home Group policies. * Managing and updating customer information in our CRM systems, ensuring accuracy and confidentiality throughout all interactions. * Collaborating with Maintenance, Housing, and other teams to ensure timely and efficient resolution of customer concerns and repairs. * Encouraging and assisting customers to utilise their online accounts, supporting them in performing transactions digitally. * Timely escalation of complex issues or complaints to the appropriate teams, keeping the customer informed and updated throughout the process. * Continuously sharing insights and feedback to improve our service, helping to refine processes and support your colleagues in delivering top-notch customer experiences. Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK! You bring * Strong focus on customer service with a knack for problem-solving and relationship management, ensuring every interaction is handled with care and efficiency. * Experience with managing customer information electronically, including familiarity with CRM systems and general computer usage. * Excellent written and verbal communication skills, enabling you to convey information clearly and effectively to all customers. * A proactive, positive attitude with resilience to handle changes and challenges, ensuring you adapt quickly and maintain service quality. * Capability to multitask and shift focus based on customer needs, taking personal responsibility for delivering results and meeting deadlines. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What’s in it for you? * 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! * All the “tech” you need to enable you to work effectively from either home or the office. * Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more. * Competitive pension scheme with employer contributions * Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers. * A wide range of engagement activities in the workplace led by our colleague engagement team. * Learn more about our benefits on our website. Find out more Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Email our Service Centre management team at XXXX@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing! Interviews are scheduled for w/c 23^rd September with a start date of 28^th October 2024. You must be available for our four-week training programme from that date.
Company:
Home Group
Posted:
September 12 on Equest
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