Service Care Solutions Ltd
This listing was posted on Careers4a.
Aftersales Consultant
Description:
Aftersales Consultant Location: Holborn, London Hours: 37 per week Contract: 3 months temp ongoing Summary: An exciting opportunity to join a leading housing association in Holborn as an Aftersales Consultant. The role involves managing staircasing and equity loan cases to ensure smooth completions within set targets.Aftersales Consultant Location: Holborn, London Hours: 37 per week Contract: 3 months temp ongoing Summary: An exciting opportunity to join a leading housing association in Holborn as an Aftersales Consultant. The role involves managing staircasing and equity loan cases to ensure smooth completions within set targets. You'll be providing advice to homeowners and key stakeholders, interpreting leases and mortgages while maintaining accurate records. THE ROLE As an Aftersales Consultant, you will provide a high-quality service to homeowners and key stakeholders, ensuring that staircasing and equity loans progress smoothly and within agreed timelines. Ensure timely completions for staircasing and equity loan cases, meeting set targets.Manage customer enquiries via phone, email, or post professionally, offering expert advice.Interpret leases and equity mortgages, providing accurate information to customers and stakeholders.Maintain detailed, audit-compliant records and log customer interactions.Ensure all procedures align with staircasing/equity loan policies and anti-money laundering regulations.Prepare and deliver weekly reports on caseload progression, highlighting achievements against targets.Stay updated on relevant legislation and technical knowledge to deliver top-tier service. THE CANDIDATE The ideal candidate will have prior experience in a similar Aftersales or Housing role, with a strong understanding of shared ownership and equity loans. Excellent verbal and written communication skills.Proven ability to interpret shared ownership leases and equity mortgages.Experience with IT systems and case management databases.Strong attention to detail and ability to work independently to meet deadlines.Knowledge of FCA and AML regulations with experience in handling financial assessments. THE CONTRACT 3 months, with potential to move to a permanent role.The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to XXXX@servicecare.org.uk or call on 01772 XXXXXX and ask for Beth
Company:
Service Care Solutions
Posted:
September 13 on Careers4a
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Careers4a
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.