E3 Recruitment
This listing was posted on Careers4a.
Service Coordinator
Description:
Service Coordinator, up to £30,000 a year DOE, Monday to Friday, No weekend working, private health care, 33 days holiday, permanent position, additional technical training offered.Service Coordinator, up to £30,000 a year DOE, Monday to Friday, No weekend working, private health care, 33 days holiday, permanent position, additional technical training offered. Location of the Service Coordinator: Bradford This position is working with a global manufacturer supporting the Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating Service support through their engineer network. The right candidate you can also have additional training some small refurbishment programs they run with the pumps and motors they supply. The Service Coordinator would suit someone who has good communication skills, be detail orientated, a problem solver with customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach. Duties and responsibilities Dealing with incoming calls for support on company products productsLiaising with customers and engineers to arrange for work to be carried outRaising order numbers on SAPRaising parts orders on SAP - for delivery to engineers / customersManaging and monitoring parts returned for repairs, exchange units and invoicing the customersEmailing work details to engineersAdministering Service Engineers paperwork / Electronic Tablets to ensure all hours, materials and any follows ups are actioned through to invoicingUpdating Maintenance records on Excel spreadsheet for KPI,Closing down completed orders on SAPResponsible for Work In Progress WIP targetsChecking parts stock on SAP.Communicate updates to our customers to ensure they are always informed of job statusActively represent our customers interests in the areas of Work Quality and Quality of products dispatchedBuild customer relationships in a professional manner through a solution orientated approach. Promote the usage of our own engineers with our customers when requiredIdentify and quote accurate parts and services to customersEnsure any problems are resolved in a timely manner or escalated through the correct channelsParticipate in positive team efforts to achieve departmental and company goalsSupport all activities within the Aftermarket department as requiredThere is a rota: in the office to cover the late shift until 6pm which will be requiredWillingness to be trained on pump refurbs would be a desirable technical skill / ability If you would like a private chat about the role, please contact Maisie Cope at E3 Recruitment
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Careers4a
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.