Elk Recruitment
This listing was posted on Careers4a.
Operations Administrator
Description:
Title: Operations Administrator Location: Walkinstown Our client seeks an Operations Administrator who will be looking after the day-to-day management of our customers, technicians and drivers. The role has an additional focus on the commercial success of each contract by the realisation of chargeable jobs. We deal with a varied range of tasks and jobs, and need someone prepared to get stuck in.Title: Operations AdministratorLocation: WalkinstownOur client seeks an Operations Administrator who will be looking after the day-to-day management of our customers, technicians and drivers. The role has an additional focus on the commercial success of each contract by the realisation of chargeable jobs. We deal with a varied range of tasks and jobs, and need someone prepared to get stuck in.Customer Management Day-to-day management of customers for service activitiesFirst contact for inbound communications, includes both phone calls and emailDealing with ticket and liaising with stakeholders until ticket is closedAssigning ticket to another team memberOversee client requests for service, keeping a careful eye on least cost routing while meeting acceptable SLA requirements Technician / Driver Management Day-to-day management of technicians and driversInhouse weekly scheduling and in-week adjustmentsArranging stock for colleagues and customers Sales processing Identifying chargeable extra services from works carried outIdentifying chargeable extra services from works recommended by colleaguesGenerally support the sales process and contribute positively to a proactive sales culture Invoicing Processing invoices at the end of each monthSetting up customer direct debitsLiaising with customers on payments GW
Company:
ELK Recruitment
Posted:
September 20 on Careers4a
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