Service Care Solutions Ltd
This listing was posted on Careers4a.
First Line Technical Support Engineer
Description:
Job TitleFirst Line Technical Support Engineer Salary£25,000 - £28,000 per year Must Haves At least 1 year of experience working on a help deskFull UK driving license and use of a car preferredProficiency in Microsoft 365, including Active Directory, Office, Exchange, and AzureKnowledge of Windows operating systems – installatiJob TitleFirst Line Technical Support Engineer Salary£25,000 - £28,000 per year Must Haves At least 1 year of experience working on a help deskFull UK driving license and use of a car preferredProficiency in Microsoft 365, including Active Directory, Office, Exchange, and AzureKnowledge of Windows operating systems – installation and troubleshootingExperience in monitoring systems and remote accessExperience with ticket systems and data entry Hybrid WorkingRequired to come into the office 4 days a week Job DescriptionDue to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team. Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems.Key Responsibilities Managing and resolving IT support tickets and logging dataMonitoring systems and providing remote access supportSupporting customers with PC/laptop hardware issues, identifying and replacing componentsTroubleshooting and installing Windows operating systemsProviding support for Microsoft 365 applications, including Active Directory, Office, Exchange, and AzureBasic server and infrastructure troubleshootingAssisting with networking and network hardware issues Required Qualifications & Experience At least 1 year of help desk experienceProficiency in Microsoft 365 and Windows operating systemsStrong customer service skills with excellent verbal and written communicationBasic server, infrastructure, and networking knowledgeFull UK driving license and use of a car preferred but not required Additional Benefits Bonus scheme and performance bonusesCompany pensionCasual dress codeCompany eventsOn-site parkingAdditional leaveSick pay Job TypeFull-time, Monday to Friday 8-hour shift Contact UsInterested in this role Contact Lewis Ashcroft at Service Care Solutions:Email: XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
September 24 on Careers4a
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