Service Care Solutions Ltd
This listing was posted on Careers4a.
Customer Service Advisor
Description:
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE Inclusive of Holiday Pay £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAPWe are seeking a dedicated Customer Service Advisor to join our client’s team at a Local Authority.Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE Inclusive of Holiday Pay £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAPWe are seeking a dedicated Customer Service Advisor to join our client’s team at a Local Authority. This role is essential in delivering a high-quality, customer-focused service by adopting a digital-first approach across multiple communication channels.Key Duties and Responsibilities: Respond to customer inquiries through telephony, face-to-face interactions, email, web chat, and social media while adhering to Digital First principles.Accurately analyze and interpret customer information to make informed decisions.Maintain awareness of key legislation, policies, and procedures impacting service delivery.Communicate effectively with internal and external stakeholders, including managers, employees, Elected Members, and the public.Provide a positive, efficient, and friendly customer experience, even in challenging situations.Handle complaints professionally, demonstrating resilience in a demanding environment.Encourage the use of digital self-service channels and support the Council's digital transformation.Undertake general financial administration and support service requests.Work collaboratively within the team, contributing to overall performance targets and training support. Qualifications and Experience: 4 GCSEs 9-4 or equivalent, or a relevant Level 2 qualification essentialExperience working with the public and providing advice, support, and guidance essentialStrong knowledge of data protection and customer service standards essentialExcellent communication and negotiation skills, with the ability to handle sensitive situations professionally essentialAbility to work flexibly as part of a team and maintain a calm demeanor under pressure. If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
October 10 on Careers4a
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