COREcruitment
This listing was posted on Careers4a.
Front of House Reception Manager, Luxury Members club, Mayfair - up to £60,000
Description:
COREcruitment is working with a luxury Members club in Mayfair. They are a multiple site growing business. My client is recruiting for a Front of House FOH Reception Manager at an exclusive brand focuses on delivering exceptional customer service and managing the first point of contact for guests.Key Responsibilities:Guest Management:Warmly welcome and greet guests, ensuring a luxury experience from arrival to departure.Handle guest requests efficiently, including reservations, special accommodations, and VIP services.Manage check-in and check-out processes, coordinating with security and valet teams as needed.Staff Management:Supervise and train front-of-house receptionists and concierge staff.Create staffing schedules to ensure adequate coverage during peak times.Lead and motivate the team to deliver outstanding service, fostering a positive and professional atmosphere.Operational Oversight:Oversee smooth daily operations at the reception, including bookings, cancellations, and last-minute changes.Coordinate with event managers and other departments kitchen, bar, security to ensure seamless service.Ensure the reception area meets the venue’s luxury brand standards in both appearance and service.Customer Service:Handle complaints or issues professionally, resolving them to the satisfaction of guests.Monitor guest feedback and work to continually improve service standards.Build long-lasting relationships with regular clients and members, offering personalized experiences.Financial & Reporting:Assist in managing budgets related to front-of-house operations, staffing, and supplies.Prepare reports on guest attendance, satisfaction, and feedback, as well as revenue-related matters such as reservation feesKey Skills and Qualifications:Exceptional Customer Service Skills: Experience in hospitality or high-end service environments, with the ability to meet the expectations of a discerning clientele.Leadership & Management: Proven experience in team management, particularly in a hospitality or luxury setting.Communication: Excellent interpersonal skills to interact with guests, team members, and other departments.Attention to Detail: Ability to manage the finer details of guest experiences, from first impressions to problem resolution.Knowledge of Luxury Hospitality: Strong understanding of high-end service standards, particularly in exclusive venues or members clubs.Technical Skills: Proficiency with booking systems, POS software, and reporting tools.If you are interested, please send your CV to Sophie at XXXX@corecruitment.com or contact her directly on 0207 539 5589
Company:
Corecruitment
Posted:
October 14 on Careers4a
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