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Maison Host
Location:
London, Gt Lon
Description:
Key responsibilities: Enhance the Flow of the Customer Journey Greet customers when they enter the store and give a positive first impression Engage with customers on the floor and introduce to the relevant team member Plan appointments & coordinate the agenda of the day and personally welcome customers Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary To send an email when necessary about a customer to team members, alerting them of the topic Support in Leather Department Welcome customers Reassure customers and answer first questions Manage waiting time appropriately When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers Handover to sales & service team to neighbouring Métiers, ensuring the customer is directed to the right location Concierge Be curious about what happens in Mayfair and London to share with the team and customers Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store Foster relationships with concierge personnel at neighbouring key Hotels Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.) Refreshments Offer, prepare and serve refreshments/teas/coffees for customers Manage porcelain & glass wear orders according to needs Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager Support to prepare a light lunch for VIP customers during a private appointment Feedback Identify areas of improvement and share ideas Share best practices to the team Inform management about potential customer complaints Inform management or team about potential customers Standards Contribute to ensure excellent standards in store at all time, along with the sales & service team Demonstrate excellent communication skills - both verbal or written. Maintain store standards and become familiar with daily procedures. Adherence and upholding of House procedures. Become acquainted with all métiers. Competencies Excellent customer service skills An enthusiastic attitude Good interpersonal skills Reliability and flexibility Personable & confident Attention to detail Team player Dynamic and able to work in a high-pressure environment Impeccable personal presentation
Company:
Hermes
Posted:
October 18 on Equest
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