This listing was posted on Equest.
Business Manager John Lewis Cambridge - Hermès Parfums & Beauté Part Time 2
Location:
Cambridge, Cambs
Description:
Main Responsibilities: * Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results. * Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches. * Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience. * Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount, team job satisfaction and tangible growth. * Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods. * Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager. Person Specification: Key Competencies/Technical Skills * Experience in managing beauty consultants * Ability to work collaboratively with Business Manager counterpart, sharing workload and prioritising effectively according to business needs. * Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives. * Ability to be both proactive and reactive as required, with an agile mindset. * Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives. * Makeup and fragrance training preferred. * Strong communication skills - in person, digitally and remotely. Ability to define targets and goals with your team, articulate them and review performance with your team. * Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach. * Competent IT skills (Outlook and MS Office) Profile: * Confident and appropriate communication when liaising with colleagues at all levels. * Self-aware and demonstrate a desire to evolve your own skill and knowledge. * Ability to manage frustrations and resolve challenges in a considered and time-sensitive way. * Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends. * Immaculate, reflecting a luxury brand and aspirational grooming. * One team mentality, contributing to a collaborative, innovative and special HPGB family. A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Company:
Hermes
Posted:
October 18 on Equest
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Equest
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.