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Repairs and Maintenance Scheduling and Planning Manager
Location:
Maryport, Cumbria
Description:
Customer Service and Planning Manager Hybrid role: working across our North-West repairs and maintenance services, from home and our office at Maryport Permanent, full time (37.5 hpw) Circa £43,000 per annum and great benefits including Health Cash Plan Home, a place where you belong As our Customer Service and Planning Manager, you’ll lead our regional planning, scheduling and administrative support teams. You’ll drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on our customer promise. Typical day as Customer Service and Planning Manager * Using technology, processes and collaborative ways of working to maximise output and realise efficiencies. You’ll forecast demand and plan resources effectively using dynamic resource scheduling (DRS). * Driving repairs and maintenance performance by ensuring we have the right resources at the right time, effectively managing internal trades, contractors and suppliers and achieving positive customer satisfaction scores. * Working intuitively collaboratively with our Customer Service Centre to ensure we are maximising customer service and joined up ways of working across our services. * Leading our customer service and planning teams to identify opportunities for continuous improvement, driving efficiencies and improvements for both our trade teams and customers, achieving key performance indicators. Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! You have * Experience of workforce management and using workforce planning systems (such as Dynamic Resource Scheduling) to forecast demand and plan resources, delivering services at the right time and cost. * Knowledge of trade activities and sequencing across responsive and voids, planned and cyclical work programmes. * An experienced people manager with the ability to lead high performing teams in a customer service environment, making it a great place to work. * Analytical and experience of driving continuous improvements, working collaboratively with others. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home. Job details * You’ll manage your own diary, so if you need to nip out to walk the dog or do the school run, we’re ok with that! * This a hybrid role working across our North West services. You’ll spend a couple of days a week in the office, some days working at home and others working across our services as required. * Able to use technology for workforce management and demand planning, managing budgets and collaborating with other colleagues. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What’s in it for you? * 34 days leave (including bank holidays and a me day to take off for whatever you fancy) increasing to 39 days. You can also buy 5 more and take time off for volunteering too! * Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. * Over 800 high street discounts on groceries, holidays and days out. * Generous pension scheme with life insurance of 3x salary * We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! * Explore our benefits in detail on our website. Find out more Click APPLY NOW to see our Customer Service and Planning Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at XXXX@homegroup.org.uk
Company:
Home Group
Posted:
October 21 on Equest
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