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Center Operation Manager
Location:
Lakenheath
Description:
We are looking for individuals who want to join our Team in Lakenheath, UK JOB OPENING Title: Center Operations Manager Location: Lakenheath, Brandon Start date: April 2025 Job-Type: Full Time (40 hours/week) ***U.S. Citizenship Required*** Working Conditions : Normal office/Military base environment with regular exposure to offsite oroutdoor events and activities. Medium work. Up to 25% travel. General Summary : The Center Operations Manager position is responsible for overseeing one ormore USO Center’s operations, and overseeing programs, events and activitiesat locations surrounding the Center(s). This position also manages subordinateoperational staff and volunteers. It also assists in evaluating and modifyingexisting programs, events and activities, and plans and implements new orimproved programs, events and activities. Principal Duties and Responsibilities (*Essential Duties) Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations. Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events. Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes. Coach and mentor USO Center staff and oversee volunteers’ schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors. Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers’ procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks. As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets. Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities. Responsible for communicating to internal and external parties, Centers’ operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels. In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery. May be required to operate a USO or personal motor vehicle. Perform assigned duties in the absence of leadership, and other duties as assigned. Job Qualifications High School Diploma or equivalent. Bachelor’s Degree preferred. 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment. Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred. Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Working knowledge of basic business and accounting functions including project management and budgeting. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs. Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver’s license. Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions) Must be a strong advocate of the USO’s mission. Details This position is located at RAF Lakenheath in Suffolk, England. Preference will be given to local candidates within commuting distance of the location. U.S. Citizenship Required This position requires candidates to be currently located in Lakenheath with sponsorship already in place. We do not offer sponsorship for this position. Candidates must have the ability to obtain an Exempt Vignetter and National Insurance Number. USO locations will adhere to local area and DOD guidelines regarding COVID-19 vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements. A resume and cover letter are required for full consideration. Background check – education, criminal, and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. DOCPER/SOFA/Logistical Support Status This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.-- French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Powered by JazzHR
Company:
French Consulting
Posted:
October 30 on The Resumator
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