Service Care Solutions Ltd
This listing was posted on Careers4a.
Commercial Waste Manager
Description:
Service Care Solutions have an exciting opportunity for a Waste and Recycling Manager to join a local authority we are working with in West Sussex. Purpose of RoleTo be accountable for the management of the commercial waste teams encompassing both the office and the operational staff to ensure that resources are deployed effectively and ensuring a high level of customer service is maintained at all times.Service Care Solutions have an exciting opportunity for a Waste and Recycling Manager to join a local authority we are working with in West Sussex.Purpose of Role To be accountable for the management of the commercial waste teams encompassing both the office and the operational staff to ensure that resources are deployed effectively and ensuring a high level of customer service is maintained at all times. The role holder will be accountable for taking a lead in developing a range of commercial services to include commercial waste and recycling, as well as developing and implementing new revenue generation initiatives.Direct Reports Sales Support OfficerBusiness Waste Administrators x 3 Responsibilities/Accountabilities Developing the income generation recycling and waste collections services to ensure that the best possible return on the resources, including revised scheduling programmes to incorporate new business. Responsible for building the new food waste business and ensuring this is implemented successfully.Responsible for developing and promoting the Commercial Waste brand awareness around the various services we offer. Including project planning on digital or operational transformation projects within the department remit.Liaise with the Waste & Recycling and Litter & Cleansing operational team to ensure services are run in the most efficient manner.To liaise and communicate with a range of customers either through written or verbal communication including leading on client negotiations.To ensure that contract generation is in line with agreed targets from initial customer contact, visit provision of quote and sales conversion.Responsible as the overall account manager for new business to make sure all elements of individual contract are running smoothly.Ensure a quality of service based upon transparent relationship management ensuring a high degree of success from 1st contact and ongoing contract management.To conduct all aspects of the informal and formal stages of all performance management procedures for the office team, including recruitment, appraisals, attendance management, disciplinary, including the preparation of cases requiring escalation to the Head of Service.To work within budget for expenditure and to work on achieving budget for income.To oversee the management of complaints, client’s letters, MP/Member enquiries regarding the income generating services, by ensuring complaints are responded to within the timescales specified within the Council’s Complaints ProcedureTo carry out such other duties that may reasonably be required Candidate Requirements Experience in ManagementGood awareness of Health and Safety legislation in the workplaceExperience of working in a Customer Service environmentStrong communication skills with the ability to communicate with a wide range of customers and stakeholders from different backgrounds including ethnic, social and professional both verbally and in writingBudget managementIncome generation and the ability to develop new income strategiesHighly motivated self-starterGood organisational skills with the ability to manage and prioritise workloads in an efficient and timely mannerCompetent IT user able to learn and use different packages and systemsTo have experience in the Waste industry DesirableExperience in Marketing and Sales This is a Temporary Role for a 7 month period covering for Maternity Leave. Working Monday to Friday 37 hours per week.For more information and to apply, please contact Prakash by emailing XXXX@servicecare.org.uk or call 01772 XXXXXX.
Company:
Service Care Solutions
Posted:
September 25 on Careers4a
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